Returns & Exchanges
At Zippo USA, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you may return or exchange unworn items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact and included.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing